M365 FAQs 

How often will my Microsoft 365 data be backed up?

Your Microsoft 365 data will be backed up once daily as standard.

Do I need to install any software to allow data protection of my Microsoft 365 data?

No, you do not need to install any software to allow data protection of your Microsoft 365 data. EO Backup runs all the infrastructure and software needed in our datacentres and in Microsoft Azure’s cloud. We keep the infrastructure secure and working 24/7.

What happens when users are disabled, removed or deleted in Microsoft 365?

When a user is disabled, removed or deleted from Microsoft 365, the user’s backup data will remain in your backups until the retention period of the user and/or the user’s items elapses.

How do I manage the EO Backup for Microsoft 365 service?

The service is managed via the EO Backup Customer Portal. The EO Backup Customer Portal allows you to:

Configure your Microsoft 365 backup
Set your Microsoft 365 backup scope and retention period
Access self-service restore tools
Open customer support and billing tickets
View your invoices

Can I exclude users or items from the data protection scope?

You can amend your backup scope, adding or excluding users from the backup, in the EO Backup Customer Portal.

All users who are included in the backup scope during a month will be automatically be counted and included in your next monthly invoice.

What types of backup retention are available?

You can choose either ‘Snapshot-based’ or ‘Item-level’ retention of your Microsoft 365 Backup data.

What is the service SLA?

The service is provided with a 99.99% uptime SLA.